Testimonials

Procedures are great and useful. However the way they handle medications refills and phone messages when they were requested by the RPN were not handled at all and I received a discharge letter with no reason given. I checked the user agreement and I did not break any of the rules. Now left with no pain management. They will not send health records that were requested so I can go to another doctor. left out in the cold to deal with pain.

Always have Time to listen, explain and suggest and treat me accordingly, just great manner in speaking and evaluating patients. The front and back office personnel spend time to give quality and understanding. When I come in and I am in pain and need a lot of help and understanding I receive it.,,that means the world to mell

Always have a good experience with Dr. Hord. he is quiet but great.

Makes accusations without listening to patient and doing her research. Does not follow through with prescription refills.

I was in the office on a Monday in severe pain. I was sent home with steroids and told that I would be okay in 3 days. An MRI was also ordered. I couldn't get an MRI appointment for 4 weeks. The steroids didn't give me much relief. I called the office to ask for pain medication to get me through until I could get the MRI and get the diagnosis. It's been 3 days now with no response. I realize Dr. Kassamali is leaving the practice, but he still has a responsibility to his patients. If this is the way this pain management conducts center treats its patients, I do not recommend them.

kind office staff. Dr. Kassamali helped me with spine pain

As a former patient I have had no major pain spasms, I had a fall in my house and ended up for weeks in and out of hospitals and rehab. But I have had no pain for which I came to you

They were great for quite awhile until I disagreed with the treatment they wanted to use. I am on social security with no savings plan. The new medicines were too expensive or did not work like my kind I was on for 14 years. I called too many times even though the PA told me to make sure I called before the weekend. No responses back from the doctors. They told me to find another doctor because I was in pain and rude. No referral No medication Nothing. I do not recommend for older patients.

He is the most caring person about his patients,and listens to you and he takes his time listens to you and your concerns bless him Jesus

When you go to a medical professional and you’re looking for medical advice or feedback it is pleasure to have someone like Erin to give you the information you want and need in a way that you can understand and appreciate and makes suggestions for path forward to relieve your pain That’s what you went there for and that’s what you get now who could ask for more than that she is a very professional. Her job is correct on understandable and you leave there knowing that you have just visited a person that cares about you not about the money or not about a procedure or anything like that but she cares about you and what best for you going forward that Erin!

From my very first visit, I knew them that doesn’t Malik was the right doctor to see he was so reassuring and kind and He was also available for questions and answers That was very reassuring Charmaine also was very helpful to me when he wasn’t available. I would recommend this particular office to everyone for pain solutions.

I did not find Erin Key to be compassionate or caring. I found her to be exactly the opposite. She made a big deal about my being on narcotic painkillers as if I prescribed them for myself and should feel guilty about it. When I came down with fibromyalgia and severe arthritis almost 33 years ago that is how the medical profession dealt with it. After being practically bedridden for over four years the narcotics gave me not a normal life but one that was somewhat tolerable. I do not feel guilty about that whatsoever. Contrary to what some medical professionals and others might erroneously think, when people suffer severe pain the narcotics do not create a high or buzz. That has never occurred one single day out of the last almost thirty years. Dr. Stewart filled me with hope when I saw him. Upon my return visit I had the misfortune to see Erin Key. She gave me the impression that she could care less and was not interested in discussing possible alternative means to deal with my pain. Consequently I found the experience to be a waste of time and money.

This is about Dr. Paula. I've been having n g procedures in Conyers for a long time. Yesterday she acted like I'd never been there. And I asked to please look back at the anesthesia she had given in my previous visits I knew she wasn't & it was a disaster. I love Dr Epps. I love Conyers

My whole life is better because of Alliance Spine! Since my first appointment I have been listened to and seen in ways that aren't the norm anymore. While that's a sad thing, I have been blessed with the doctor (Kassamali) that treats me in accordance with my needs while being kind and caring and supporting my care with Charmaine as my "go -to" in between. Charmaine is also very caring and attentive, listening and acting on my behalf to afford me the care that ensures me a quality of life that comes with proper care. She's personally involved in ways that reassure and comfort her patients...she's incredible!

Listening respect the side of good and very understanding but in regards to the present issue with my latest shots it is fun i need to get approved to see if we can go further and get an end to this thank you

I wanted to leave a review for the receptionist and her name is Carolina. She has been amazing on so many different occasions and always helpful and pleasant. Cannot say enough about her. Also the nurse Mercedes, wonderful. And then of course, Dr.Gayles Is so personable and helpful.

If you are looking for someone who will listen to your concerns, Ms. Torre Massey is the one you should request. She is sincere with her patients and is knowledgeable about all the latest procedures for pain relief. If she doesn't know an answer immediately she has a team of Dr's who she can consult with. She is always looking into different ways to help make things better. Chronic injuries are hard to deal with, but when you have a good team of Dr's who is willing to work with you for the good of your health, it's manageable and can be done. If you need that kind of support, look no further. Life is better together, this team will help you get on the right track.

Dr Cable is a knowledgeable, genuine and caring physician who listens to his patients. The treatments he has recommended for me have been extremely helpful in managing my back pain. I would highly recommend him as an excellent Doctor.

Dr. Gupta was a very professional person, I really appreciated her staff's dedication to service. But on 04/22/24 at 3:30 pm I came in becase of a problem. A mistake on where to send my meds turn into a very unprofessional verbal altercation with one of the staff. She became loud and aggressive embarrassing me in front of her coworkers. When I asked why was she being so rude she said " Because I'm on my lunch!" I said then you should have let someone not on lunch take care of me. She then asked her coworkers can someone take this? She's very aggressive and confrontational. That don't look good for the company.

Exceptional group of people. Dr. Rosenfeld is incredibly knowledgeable and up front in his approach to care. This office has really amazing people.

Dr. Kassamali is caring. He is knowledgeable. Everyone is helpful and professional. He has helped me a lot. I recommend them to others

I always say that Dr Hord is a magician and although he’s very serious, his intelligence and sense of humour is definitely there. He is extremely knowledgeable and when I see him I have every confidence that I will be able to do so many things that I was not capable of as before. I have to say that Caroline puts me at ease with her sincere caring and professionalism. Allison was my first contact back in 2019, she is an absolute pleasure. I feel at home when I come for a procedure and Margaret is so cute and you have complete trust in her knowing that she literally has your life in her hands. Kudos to you Dr. Hord in hiring such quality personnel such as Caroline, Allison and Margaret. I trust you and your staff completely. Thank you. Angela Blauvelt

Best Dr ever!! Professional and funny!! Great personality

Dr. Rosenfeld is fantastic and very professional. DO NOT SEE David Neckman!!!!! Worst bed side manner I have ever experienced in my life of seeing doctors. Rude, short, very assuming with out even talking to you!!! Conceded as hell.

everyone here accept for a few are great at their job. The only reason I gave 1 star is because if you ever want to detox off the meds - PLEASE dont do it here. It is slow and tedious and they dont give you much help to make it easier. All the nurses except for 1 or2 are all great and the doctor is a very easy to tlk to person. I've been going through their detox for over 3 mos now. I wish i had never started to do it here. and once you start, they wont let you change your mind. You'd think asking change your mind was a crime. They were giving me heavy doses until the govt cracked down. Theyre good, but if you need long term relief go somewhere else. I've dealt w/Dr Hord, ,Patterson and Neckman and they were all very nice

I've been seeing Dr. David Gale for 20+/- years. I plan on NEVER seeing anyone else, ever for my chronic pain. I recommend him to anyone & everyone that asks for help. I trust him more than I ever trusted any other healthcare professional.

Excellent

I would like to give a special thanks to the staff. I would like to give a special recognition to Ms. Ashley who shows dedication and a true concern for the patients. Ms. Ashley is one of the most valuable assets to this practice and I don't know what I would do without her. She deserves praise and a raise and a special thanks. Thank you.

Dr. Bari was brisk, efficient, informative and engaging--all particularly helpful professional traits when I was dealing with something that was unfamiliar (not to mention somewhat scary) to me.

Great result!!! Pain was taken away. I am sure glad that I didn’t opt for knee replacement surgery earlier in 2022. I kept putting it off. Now I’m glad I did. Cartersville has a terrific team of nurses and my doctor is the best!!

My procedure was done yesterday,12/29/23. Doctor Hord had assured me that it would be easy and, with his tender touch and incredible experience {I Googled before I selected a surgeon} It was easy ,and amazingly painless. In addition, his operating room staff, Nurse Caroline Caldwell, and MA Rashida La vert were experts in dealing with a senior's anxiety. I am not a stranger to the operating room-BEST CARE I EVER HAD!

Coming from a super great Doctor to Dr. Rosenfeld was just like going to my previous Dr. The Nurses and staff are just wonderful! I've felt nothing but comfortable with my relocation and feel like I'm still in great hands with Dr. Rosenfeld. Thank you all for making me feel welcome and headed to the road of recovery. I genuinely appreciate everyone. Happy New Year!

I would refer anyone to this office and to have Dr. Cable as their Doctor. He helped me in so many ways and I'm forever grateful. I had a horrible accident at the USPS and lost control of the mail truck as it flipped several times landing me in a 30 ft ditch upside down hanging by my seat belt. Dr. Cable made sure to speak with me before and after every procedure letting me know what to expect. Thank you so very much Dr. Cable, I've had to move back to Georgia and am now seeing another Doctor in my area. Happy New Year.

Ms. Fazekas is alway attentive and compassionate to my needs as a patient and she is very personable as well. I recommend her to anyone in need of pain management

Dr Shah and his staff, especially PA Lindsay miss Mary and miss Lisa. I miss Sheena. I wish a new names of the others that are so wonderful that the staff is wonderful and caring. I’ve been going here for a few years now and they have all giving me hope for my condition. Dr. Shah helped me to feel better and is still helping me. He cares and he doesn’t want you in pain. Thank you Alliance Augusta you are a wonderful see you soon.

When I first started with Dr. Patel, I was in a lot of pain. He was patient and worked with me until he found all of the problems that I had. Now I am able to go threw a day without pain. I would recommend him to anyone who has a problem with pain.

Very professional and friendly staff

Friendly people that make you comfortable. Takes the time to explain things. The shots help very much so with my pain. I have been telling people about this place for has long as I have been going there.

I opted out. Please set me back up for emails. Thank you! Also my pharmacy only had 100 oxycodone. Doesn't know when they will have more so I'll need a new e-script before my regular time.

Wonderful

I’m trying request an Appointment but it always says uh -oh we can’t find the page your looking for do you guys take Medicade

I just want to say that Dr. Epps is the best. He's very professional and also has a great sense of humor, that makes you feel like family and at home. He will take the time to listen to you about your concerns, and give you great feedback of choices of what he could do to try to correct the problem!!! I travel from Hampton, Ga. 1hr away just to have him for my pain and medicine doctor!!!

Dr Kassamali is a very competent and understanding doctor. His memory is amazing as well as his understanding of my pain. I am completely comfortable in the nerve blocks he performs and without the sedation. I receive much needed pain relief.

Dr. Rosenfeld and his staff were exceptionally good. This is the second day after my procedure. I have less pain in my hips and lower back than 1 year ago. They make sure that you go to sleep and you will be happy with your recovery. By the way, From the moment that I arrived until the time I woke, I was going home. It was 1 hour.

I felt very comfortable speaking with Dr Cable. Although it was my first visit I can tell that Dr Cable will be able to alleviate the source of my pain. I appreciate the fact this is not a conveyor belt operation. And I should be umpiring again in the spring

I began seeing Dr. Rosenfeld a couple of years ago. I had moved here to stay after a lot of frequent moves for work. So, this was about finding my forever Dr. and it certainly did not take me long at all to realize how incredibly LUCKY I was!! Dr. Rosenfeld has a WONDERFUL bedside manner. He really listens when I'm talking to him & it's very obvious by looking at him how much he REALLY CARES about all of his patients!! I'm very fortunate to have found Dr. Rosenfeld's office & his staff and anyone else I have had interactions with are very polite, pleasant & well-informed. WONDERFUL, PROFESSIONAL, CARING & COMPASSIONATE whole office of people! They REALLY stay on top of things, they ALWAYS CARE & make sure I have the medication I need until my next appt. They just make it all very easy, esp. w/ emailing me forms, so I can get that done ahead of my actual appt.!!!!

Melissa is the best! She answers all my questions in a way I understand. She never acts as if I ask too many questions. I am so appreciative for her knowledge and input. Very thankful she is Dr. Stewart's PA!

I've been treated by Mara for several years now and she is absolutely wonderful & so professional to deal with. Everyone in the Conyers & Covington location have always gone above and beyond every time my husband & I go. I don't know what we would do without them?

Very nice and informative.,

This was m firs time see Cheryl Hord. She was very interested in my history and how she could help me in the future. I believe she cares about me.

All I can say is that they help save my back and my legs so that I can function and enjoy life. And if that’s not a blessing I don’t know what to tell you thank you Dr. Stewart and staff

I started working with Dr Fowler at Newton General Hospital and then moved to the Conyers office when he opened it. That was many, many years ago. Dr Fowler was so very professional and gave me the ultimate patient care from day one! I loved him as a Doctor because of his knowledge and professionalism, but also because he was caring and concerned about his patients. As the practice grew and other doctors started working with him, he left the Conyers office and i became a patient of Dr Rhee Miller. At first i was a little nervous about changing doctors. But as soon as i met Dr Miller, i was as impressed with her as i was of Dr Fowler. I don’t know how they put together such an incredible staff of medical professionals and also the team members behind the Doctors. They all operate like a well oil machine and do their jobs exactly how i want my health care team to practice. Thank you to all the staff at the Conyers and Covington Offices. I am thankful i found this group of medical professionals.

Excellent

To say Ms. Charmaine Faucher is amazing is an understatement. She has been treating me for Acute Degenerative Disk Disease for over 12 years, so I speak not only from experience, and from my heart. She is efficient, caring, reliable, confident, and hard working. And she is 100% dedicated. Thank you, Charmaine.

Dr. Gale has performed several procedures and see Charmane for follow-up appointments. Both are very professional, kind and caring. However, Charmane recognizes when I'm pain and talks with me to determine what should be done. I trust Charmaine explicitly as she guides me through health concerns. Everyone in the practice has a great personality and is kind and caring. I would definitely recommend Dr. Gale and Charmaine.

Dr. Gale has performed several procedures; however, after sciatic injection, begin having pain in left hip that radiates down thigh and calf. See Charmaine after procedures

listens to my concerns and is working to help relieve the pain and strengthen my back.

Great communication. Very good bedside manner! Would recommend to anyone.

Dr. Baeta Grochowaska is THE Doc to go to when you are in pain for problems relating to your spine. She knows exactly how to address you and your problems and walks you thru your options. Her knowledge is the key to a better day and night for you. The Office in Austell and the one across from Piedmont Hospital are wonderful. I can't say enough how Dr. Grochowaska has changed my World!!!

First time

Dr Allen Hord is an amazing physician and I’ve been seeing him for years following Dr Fowler’s departure. The only feedback I would give at this time is the loss of the Patient Portal has left patients including myself incredibly confused and is desperately needed for after hours and weekends. Thanking you in advance for your assistance. As always thank you for your level of care. Regards, Shanda

I had steady sciatic pain for more than 2 months, unable to sleep and sit. The doctors in Charlotte are unable to see or treat me until November. Out of desperation, I came to Atlanta for pain relief. Not only did I get an appointment in the same week. I also received the appropriate treatment at the first office visit. From the moment I walked through the doors, I was greeted with warmth and professionalism by your staff. Their kindness and attentiveness immediately put me at ease, which is especially important for someone dealing with chronic and intensive pain like myself. They answered all my questions and ensured I was comfortable throughout my visits. Dr. Allen Hord and Chris Narain are truly exceptional. Dr. Hord’s expertise and dedication to finding the best possible solutions for managing my pain were evident in every interaction. He and his nurses took the time to listen to my concerns, understand my medical history, and tailor a treatment plan that suited my unique needs. I also want to commend the clinic's commitment to patient education. The resources provided, whether through informative pamphlets or personalized discussions, empowered me with a better understanding of my condition and the tools to take control of my pain management journey. Moreover, the environment of the clinic itself played a significant role in my positive experience. The calming and soothing atmosphere, coupled with the state-of-the-art facilities, further contributed to a sense of trust and confidence in the care I was receiving. Please extend my gratitude to the entire team, from the administrative staff who made scheduling seamless to Dr. Hord and his team who provided me with compassionate and effective care. My quality of life has improved considerably since this visit, and I am truly grateful for that. Thank you once again for the outstanding care you provide. I look forward to continuing my journey toward better pain management with your guidance.

Very hard to get a follow up appointment. Phone is offsite.makes little sense.

I had Almost given up trying to find a kind, caring doctor until I was recommended to Dr. Stewart from a church friend. He sat and Listened to my fears and frustrations as well as offered different options to address my health issues. The office staff is professional and personable. I can't begin to say how very thankful I am to have found him!! Highly recommended!

John pain level at #1, 24 hrs after injection

I've been dealing with pain issues for years and the one thing I've learned, there are so many ways to manage it if you find the right doctor. Dr. Patel is patient, compassionate and willing to take the time to explain my options for helping my chronic pain. He is on top of the most recent treatments for pain management and I never doubt his ability to perform the newest and latest techniques that are available! Since he started doing a procedure called ViaDisc on my low back the difference has been amazing! My activity level has increased and I even started playing Pickleball!! I think I would follow Dr. Patel to the ends of the Earth, as the saying goes, but the John's Creek office may be just a little closer...for now. Thank you, Dr. Patel!

Dr. Shah is very knowledgeable, patient, and passionate about his job. He prevented me from getting a surgery for pain that I did not need. Now I am pain free in my neck and jaw area! Can’t wait for my back results!

Great experience

DR. Kassamali is kind and cares for his patients

I receive excellent care from everyone at Alliance Spine.

Dr. Kassamali is the type of doctor we need more of! I have suffered from chronic pain for over five years. I have endured five back surgeries including the first which seriously bruised my thoracic spinal cord. I trust his straight shooter medical advice and suggestions. Dr. D. Cox

He's the best. Very personable. Takes time and helps in many areas. Stands up for you.

Dr. Stewart is a very understanding Christian doctor who really cares to help work towards my severe check and spinal pain. Had been a patient for years and I’m in dire need of his assistance again to free up my neck pain. I’m praying to see him again to explain how without injections I’m unable to function as I was when I received him TLC. Thank you

El Dr . Ali Kassamali es un experimentado profesional de la medicina del dolor cronico l el siempre tratara de adecuarte el tratamiento que necesitas para tu dolencia , por lo que lo recomiendo para que otros pacientes contraten su profesionalismo en la medicina , es excelente persona y muy profesional .-

Very good. Dr. Masson and his assistant were very concerned my medical needs and he suggested several possibilities for resolving the problems.

Very thorough and spend time with patients

She took her time listening to my concerns and came up with another solution I had not tried before. I am grateful to her for all of this. Most important, it gives me hope in trying to manage my chronic pain.

very very good

Kelly is a gifted professional. She is very knowledgeable, yet gives her patients the opportunity to explain what they are experiencing. Her manner is very affable and easy going. She has obvious empathy for her patients. I look forward to visiting with her every month at my appointment time.

Ok

The staff and the doctor were very nice and caring. They made me feel so relaxed. This was my first appointment and I'm looking forward to a great healing process with people who are concerned with my wellbeing.

Very professional and friendly. Dr Masson is the best!!

Good and almost punctual on appt time.

Everyone at this office is very professional. I am listened to and every effort is made to resolve my pain issues. I am treated with respect from check onto check out.

I don’t have any complaints just an Amazing Nurse.

First time

Have not been there

My overall experience was good. My appointment was scheduled for 1:30 p.m. and I was early, I did not see the Dr. until 2:20. Th Dr. was very forthcoming and offered several options. I was not informed that a psychiatrist would be contacting me.

I’ve been battling lower back pain for a decade. This office has addressed my complaints with successful therapies. Dr. Masson is a great listener and smart doctor. The staff is equally impressive. Would highly recommend!

first visit an he made sure i understood everything going on an he took his time to answer questions i had .. the whole staff made me feel welcomed

I saw Dr Harbut last week. I’ve had 2 back to back surgeries on my back in the last few months. I saw Dr Harbut for my continued back pain. I was unhappy because the pain meds she gave me was not strong enough to take care of my pain. I wrote an unflattering review for her and I shouldn’t have done that. The office called me & everything is straightened out. Dr Harbut changed my meds & not I think I’ll be somewhat pain free with time. I couldn’t retract my review so I’m writing another. Dr Harbut is an excellent dr. I’m happy I saw her. Please don’t take y 1st review to heart. I will be staying with her throughout my care. Thank you Dr Harbut for taking such good care of me.

The staff is always helpful and friendly and Ms Ashley really takes care of my issues.Especially when I’m having trouble getting my other doctors appointments

Very professional staff that always strives to meat patient needs. I am very thankful for their professionalism and services.

Make you feel comfortable and so.friendly

The staff are so nice and make.you feel so comfortable

She is always professional but throws in a hug for good measure. Doesn’t waste any time but also doesn’t shoo you out the door. Listens to your questions and complaints and addresses them. Wouldn’t go anywhere else!!!

Dr. G is great & she has a Fantastic staff!!! Had an unexpected reaction due to my not choosing sedation. Had epidural & Dr. G. was spot on in location extremely enflamed nerve. This resulted in my having immediate reactions. The surgical staff plus the pre-op staff jumped into action. They all were put in my path that day for a reason. I must commend the following angels: •Caroline Caldwell RN, BSN •Margaret Nurse Assistant •Ruben Tech •Megan RN, BSN •Chelsea Tech •Samantha RN in OR. They are definitely in the right jobs. Again, all my thanks & gratitude!!

Dr. Escorcia and his entire staff are absolutely wonderful. They deal with so many who are in pain, and cranky, and yet they still smile and show true compassion for the patients. I have had four back surgeries, and they have helped me three of the surgeries, very painful and a long recovery. When I have a flare up, they are quick to get me in to figure out what the next step should be, whether it’s an increase in meds or an injection. I feel very lucky to have such kind people taking care of me.

Dr. Masson listened to what I had to say, he showed compassion that I had not gotten from the Atlanta VA (surprised I am not.) I am a 20 year, retired, 100% disabled, USMC veteran, I have had over 9 back surgeries. I/they put my body through some things that I wish that I would have taken more care of!! Dr. Masson listen and WE decided on the best course of action, outstanding!! THANK you!